Frequently Asked Questions - FAQ
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MOST FREQUENT QUESTIONS
fAQ Luxury Traveling
Each Artoo Travel destination Designer is a France travel specialist.
While some agencies only verify their staff’s training in tourism, Artoo Travel pays special attention to our agents’ knowledge and love of France.
Knowing that French expertise is what makes Artoo Travel stand out: We devote a substantial part of our budget to training “in the field”. Visiting new hotels, on-site monitoring of hospitality structure improvements and keeping up to date with new cultural venues – without ever hesitating to go off the beaten track – are all an integral part of working as a guide and specialist.
The main thing that differentiates Artoo Travel from a classic travel specialist is that we create our own trips using ingredients (hotels, guides, experiences) that we’ve unearthed ourselves. We aren’t dishing up travel as an impersonal commodity or selling someone else’s trip, we’re carefully crafting unique itineraries based on first-hand experience. We develop our own supplier relationships, form our own opinions, and work with whomever we think does the best job.
In theory anyone can plan any trip, just as anyone can design their own house. The more relevant question is whether or not it makes sense to do so. Planning a brilliant trip takes know-how, experience, contacts, and plenty of time. Fitting the right pieces together in the right way is more challenging than it may seem. If you have the patience and time to tackle your own trip planning, by all means do, it can be very rewarding. But if you are too busy, short on expertise, or simply do not have the envy to do it, then it makes a lot of sense to hire a travel specialist for the job.
The service providers and guides of visits and activities proposed by Artoo Travel have been carefully selected and tested by our team. We have a partnership with National Federation of Conference Guides and we know each guide’s field of expertise. Then, according to the planning guided visit, we have the knowledge to select the right guide for the traveler’s specific visit. And most of the time, we know personally the guides we are working with.
Artoo Travel holds a state license number ATOUT FRANCE IM075180047.
This license is given by ATOUT FRANCE on behalf of the French State on the basis of our professional skills, certification, financial stability and our respect of achieving our commitments to our travelers.
Professional Liability Insurance
We have subscribed an insurance contract RCP with GROUPAMA insurance company, under the Contract N° 41907389R / 0001
Financial Guarantee is provided by GROUPAMA Insurance and credit company, under the Contract N° 4000716942/0
The security of your personal data is our top priority.
Artoo Travel guarantees an irreproachable professional code of conduct and respect for your private life. We use your personal data only to respond to your requests more efficiently and we will not disclose it. We take all security measures to protect you from unauthorized access to your data by third parties. Only our collaborators and accredited partners will be able to access your data.
Due to Covid-19 situation, all our tours have been adapted to health and safety considerations in trip organization.
- Enhancing your travel exeprience whlle considering more open space, avoiding crowds, physical distancing, availability of hand sanitizers and masks, etc.
- Meeting high health and safety standards by selecting appropriate hotels, restaurants, guides, places.
- 24/7 support and real-time adjustments so as to adapt to any context and situation ensuring best travel expereince.
MOST FREQUENT QUESTIONS
FAQ Planning & Features
Yes of course. From the moment our guests arrive in the country and until the moment they leave, we’ll deal with all the necessary planning and logistics including coordination with local guides, activities, excursions, hotel bookings, restaurant and catering services, transportation (vans, airport transfers, meet and greet, VIP arrangements), personal security and anything else you wish for.
Artoo Travel does not directly book or issue flight tickets to/from your destination. This service does not belong to our field of expertise. However, we can recommend you some international partners who can book plane tickets for you.
Depending on your nationality, a Schengen visa may be required upon arrival. If you need one, It should be requested before departure at the competent French consulate or embassy in the applicant’s country of residence.
It depends on a variety of factors. We’ve already planned trips in as little time as few weeks, while others have taken several months to finalize. One thing you can be sure of is that we will take the necessary time to finalize the details of your customized trip. The more advance request we receive, the best it is for planning a trip. And the more likely it is that you’ll get exactly the dream vacation you expect. As you know, last-minute requests require an extra degree of flexibility, reactivity and the planning process gets tight and might stress you out.
For any additional information you might need, you can contact us either by Phone number: + 33 (0) 650 238 195 or Email: firstname.lastname@example.org
Office opening hours: Monday to Sunday from 08 AM to 08 PM – Paris Time
Upon your arrival at CDG airport, you will always get your booking voucher, the telephone number of your dedicated travel specialist available 24/7 and also Artoo Travel’s security guidelines.
Being based in France, we cannot provide travel insurance to foreign travelers. However we can recommend you reliable online insurance companies. Regardless of where you obtain insurance, the most important thing is that you’re covered. We strongly recommend you to be covered both for a possible cancellation of the trip because of professional or health reason and for repatriation.
MOST FREQUENT QUESTIONS
fAQ pricing & Payments
Each customized itinerary has a single trip cost, which includes all the components (hotels, transfers, guides, activities, and so forth) of your trip. Upon confirmation of your trip, a 30% deposit needs to be paid to Artoo Travel. You are buying a tailor-made trip package. The price is fairly comprehensive and typically covers all. We guarantee that no additional expenses or costs are hidden. Our prices are all inclusive of tax – no surprises after the quote!
Artoo Travel not provide line item breakdowns of your trip price. There main reasons for that choice are: We are often working with local suppliers who bundle hotels and services into package prices. This is common practice in many countries. And it can get unreasonably complicated and confusing. We are out to keep things simple and clear. Having said that, we will always engage with you to help you understand the global architecture of costs and how to maximize your trip spend. We want to make sure that you’re getting your money’s worth.
Tipping is not included in your trip price. It is really up to you to reward a guide and a driver at the end of your trip if you believe he/she deserves it. It is all at your discretion. If you wish, we can provide tipping guidelines to help you quantify appreciation in various situations.
A non-refundable deposit of 30% is requested at the time of confirmation.
NOTE: Only payment of this deposit validates confirmation of the tailor-made tour. Payment of the balance, that is, the remaining 70% shall be paid within a maximum of 60 days prior to arrival.
Payment can be made by bank transfer or credit card (Visa, MasterCard, American Express). For full pricing and payment details, please read Artoo Travel Terms & Conditions.
Please see our Terms & Conditions for further details.
We use Ingenico ePayments. Ingenico is definitely safe. They are one of the world’s most respected card machine brands and the security of your data is one of their top priorities. That’s why Ingenico e-payments is PCI DSS certified.